Frequently Asked Questions (FAQs)
Have another question? Email it to mycard@sweetbriarcard.com.
- What is the Sweet Briar Card?
- How do I get my Sweet Briar Card?
- What if I lose my Sweet Briar Card?
- How does SweetCash work?
- What is my SweetCash Number?
- What is my SBC ID #?
- How can I use my Sweet Briar Card at the Cochran Library?
- What's the difference between my Board Plan and SweetCash?
- When is value added to SweetCash available?
- How do I make a purchase with SweetCash?
- Where can I use SweetCash?
- How do I recommend additional accepting locations for SweetCash?
- Is SweetCash Account Management a secure site?
- What are the SweetCash Terms and Conditions and how can I review them?
- What if I forget my user name or password?
- How is SweetCash charged when using my account for laundry?
- What is the SweetCash refund process?
- What happens if I swipe my card at a self-service location and the machine does not work?
What is the
Sweet Briar Card?
The Sweet Briar Card is the official identification card of Sweet Briar College. It is issued to all members of the College Community and is required for identification and access to essential campus services. It also offers a convenient account for making purchases on and around campus. All students, faculty, and staff at Sweet Briar College are currently eligible to receive a Sweet Briar Card.
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How do I get my
Sweet Briar
Card?
New and Transfer Students should have received their Sweet Briar Card during orientation.
Green Village residents should have received their new Card during move in.
For Returning Students, new ID cards will be distributed at the Prothro Atrium on:
Tues. Sept.1 11am - 1pm
Thurs. Sept 3 11am - 1pm
You will need to turn in your old Student ID when you pick up your new card. If you are not available at these times, you can pick up your new ID card at the Campus Safety office in Fletcher Hall (lower level) from 9am - 3pm, Monday-Friday. Old cards will be deactivated on Tues. Sept. 8.
Faculty and Staff can pick up their new ID cards starting Tues. Sept. 15 at 9am.at the Campus Safety office in Fletcher Hall(lower level), other times, from 9am - 3pm Monday - Friday. You will need to turn in your old card when you pick up your new card. Old cards will be deactivated on Thur. Oct 1.
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What if I lose my Sweet Briar Card?
Immediately visit the Department of Safety, located lower level in Fletcher, or call 434 381 6144 so that your Sweet Briar Card can be deactivated. A $10 fee will be charged to replace your card.You can also suspend your Sweet Briar Card by logging into your account at the Cardholder Account Center.
SweetCash is a cashless, prepaid spending account on your Sweet Briar Card that is accepted around the Sweet Briar College campus. You must add value to your account before using SweetCash to make purchases. You must have sufficient value available in your SweetCash account to pay for each transaction. Each time you use your SweetCash account, the amount of the transaction will be deducted from your account. You may not spend more value than you have. Unused balances roll over semester to semester and year to year.
Your 16-digit SweetCash number is located on the front of your Sweet Briar Card below your SBC ID number.
Your SBC ID # is located on the front of your Sweet Briar Card. Your SBC ID # is a not your social security number, it is a unique number that is 5-8 digits in length.
How can I use my Sweet Briar Card at the Cochran Library?
The bar code on the back of your Sweet Briar Card enables you to check out materials from the Cochran Library. Currently, SweetCash can be used to pay library fines and/or to make copies.
What's the difference between my Board Plan and SweetCash?
Both accounts are accessed by your Sweet Briar Card.
All residential students are required to participate in the standard 20 meal per week board plan which includes an Extended Dining Option that allows 3 purchases per week at the Houston Bistro and the remaining to be used in Student Commons. Students living in the Green Village are required to participate in the standard 10 meal per week board plan. In addition to the standard board plan, students may opt to purchase the Board PLUS Plan which allows for additional purchases at the Houston Bistro. Each time you access a campus dining facility - Student Commons or the Houston Bistro depending on your plan - a meal is deducted from your weekly balance.
SweetCash is a prepaid spending account that is accepted at all dining locations on campus, The Book Shop, laundry facilities and vending machines. It is designed to eliminate the need to carry cash or other cards around campus. SweetCash is also welcomed at two local CVS Pharmacy locations. You or your parents must add value to SweetCash before using it for purchases. Value in SweetCash rolls over from semester to semester and from year to year.
When is value added to SweetCash available?
Funds transferred by debit/credit card and cash are available instantly. Check deposits are available on the business day received. If a check is returned to us by your financial institution for insufficient funds, the deposit will be reversed from your SweetCash account and a Returned Payment/Check fee will be assessed. If the Returned Payment/Check fee creates a negative balance in your account, you will be contacted to make another payment to the account.
|How do I make a
purchase with SweetCash?
At retail locations, SweetCash works much like a debit or credit card. Just present your Sweet Briar Card for payment to the attendant at the register. Your card will be swiped in a terminal and the transaction authorized. You will need to sign a printed receipt of the approved transaction. At laundry facilities and vending machines, simply insert your card in the terminal.
SweetCash can be used at all dining locations on campus, The Book Shop, laundry facilities, and vending machines. It is also welcomed at two local CVS Pharmacy locations. These can be identified by the “Welcomed” sticker featuring the SweetCash logo. Click here for a complete list of accepting locations.
How do I
recommend additional accepting locations for
SweetCash?
Cardholder suggestions are welcome and encouraged. Recommendations can be sent via e-mail to our recruitment department. Please include the name of the location and why you would like to see them join the program.
Is
SweetCash
Account Management a secure site?
Yes, it is secured via 128 Bit SSL Encryption so you can manage your account with confidence.
What are the
SweetCash
Terms and Conditions and how can I review them?
The Terms and Conditions outline program policies and terms of use for the SweetCash account. They are available for review via a link in the footer of every page on this site.
What if I forget
my user name or password?
Go to SweetCash Cardholder Account Center. Under the Login button, click [Forgot your username or password?] and follow the instructions.
How is
SweetCash
charged when using my account for laundry?
All machines are $2.00 per
cycle
For non-residents,
when you swipe your Sweet Briar Card
in laundry facilities, $2.00 for each transaction (washers and
dryers) is initially reserved and held in a "pending" status in
your SweetCash account. After
you select and start your machine, the system tracks the machine
type selected. Transactions from laundry rooms are settled
within the transaction system daily. During the settlement
process, the transaction is changed from its pending status and
is posted to your account as $2.00.
Similarly, when resident students use their Sweet Briar Card in laundry rooms, $2.00 for each transaction (washers and dryers) is initially reserved and held in a “pending” status in your “Free Laundry” account. After you select and start your machine, the system tracks the machine type selected. Transactions from laundry rooms are settled within the transaction system daily. During the settlement process, the transaction is changed from its pending status and is posted to your account as $2.00. If you exceed your Free Laundry credits for the semester, the system will then look to post the transaction fee of $2.00 to your Sweet Cash account.
If you swipe your Sweet Briar Card and never select a machine, your pending transaction of $2.00 will be held for 7 days. At that point, the pending authorization will expire and the $2.00 will be released to your available balance.
From the Account Summary screen, click on View Transactions (for the SweetCash account OR Laundry Account) to see the status of each transaction.
What is the
SweetCash
refund process?
You may request a refund of your SweetCash Account when you graduate, withdraw, or leave Sweet Briar College. Proof of withdrawal or dismissal is required. Refund requests must be submitted to the College's card program service provider in writing to:
Sweet Briar Card Service Center
PO Box 1305
Doylestown, PA 18901-0117
or by emailing mycard@sweetbriarcard.com
Please see Section 20: Account Refunds of the SweetCash Account in the Terms & Conditions for further details.
What happens if I swipe my card at a self-service location and the machine
does not work?
If the self-service machine does not work properly, the funds for that transaction could be held in a “pending” status for seven (7) days. Then, it will be released back into your available balance. From the Account Summary screen, click on View Transactions (for the Cash account) to see the status of each transaction.
If your funds do not return to your available balance after 7 days from your initial swipe, please email us a refund request. Please include the location, date & time of the transaction(s) in question.
